Reply to common inquiries
Frequently Asked Questions
The duration of receiving the order varies according to the face of the request within the European Union and is shown through the following information
- Sweden 1-3 working days
- Finland 2-4 working days
- Denmark 2-4 working days
- Rest of the European Union 3-7 working days
In the event of a delay in shipping, we may not be responsible for delaying your shipment, so in the first place, please contact the shipping company
You always have the right to return without additional shipping costs if there is any error in the quality of the product or poor manufacturing, but you should pay attention that the product must be in its original condition and the boxes are not opened.
You have this right within 14 days from the date of receipt
But if you want to return for no reason, you will bear the shipping costs for return, which are 99 SEK or 9.9 euros
Unfortunately, we apologize for not shipping to Norway, and for this reason, there are customs duties between European countries and Norway, and the costs of customs duties are very expensive, but if you are interested in our products, you can always contact us to meet your wishes
When we send your order, you will always receive either a text message or an email to your mail attached to your order. Within this message, if you find all your shipment information or tracking information for your order, please always make sure of the email and phone number when completing the order.
Most of our products are made in Syria and some of them are made in the European Union
You can always change your shipping address by entering your personal account page or by contacting us through the following email: firstname.lastname@example.org
If you are interested in our products, you can always contact our representative in your country
Yes, we add tax rates to your order, and just as the value-added tax called VAT or Moms changes according to your place of residence, we pay this tax to the country in which you reside.